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Connected

Services

Introduction

Airbus Helicopters Connected Services leverages operational in-service and maintenance data to optimize existing services and to improve profitability and mission performance.

 

The smart interpretation of maintenance data can reduce costs and improve processes, such as on-time spares delivery, maintenance and logistics optimization, and rotorcraft availability.

Airbus Helicopters Connected Services leverages this operational in-service and maintenance data to optimize existing services, improve aftersales services and offer new solutions for customers.

Connected Services is built around three main offerings:

  • HCare Fleet
  • HCare Flight
  • System Software Services

HCare Fleet

HCare Fleet offers digital services to support and ease maintenance operations with Fleet Keeper, the electronic technical logbook and Envision, the Maintenance Information System.

Fleet Keeper®

The Airbus Helicopters-developed Fleet Keeper® is a complete e-solution that builds upon traditional paper-based Technical log books – providing simplified processes and unmatched convenience.

fleet keeper helicopter

As a role-based solution, Fleet Keeper® delivers cockpit views of a customer’s fleet status, and enables real-time data exchange between pilots, line mechanics and airworthiness managers. It is compatible with all Airbus Helicopters rotorcraft models, as well as those of other manufacturers.

Fleet Keeper® combines a user-friendly mobile and web application for tablets, and is hosted in a secured cloud-based solution.

In July 2016, Fleet Keeper® was approved by the French Civil Aviation Authority (DGAC) to completely replace the paper technical logbook within Airbus Helicopters’ airworthiness organization. This important milestone signifies that Fleet Keeper® is a deployable tool ready to replace operators’ paper technical logbooks.

Contact us for more information or to subscribe to Fleet Keeper.

Read more about the DGAC approval
 
Envision

To provide the highest level of support for customers’ maintenance operations, Airbus Helicopters offers a comprehensive, modular and trusted software tool called Envision.

Envision MIS

This leading digital Maintenance Information System (MIS), developed by Rusada, allows customers to seamlessly manage all maintenance, logistics and airworthiness data using a single solution.

Envision delivers a complete range of capabilities – leveraging modules for managing configurations and resources, materials, finances and other key elements – and has the flexibility needed to meet changing internal customer requirements, while also responding to external market forces.

Available via client server or in a cloud-based system, Envision is particularly adapted to customers operating large, often mixed fleets.

Read more about Envision on the Rusada website.

 
Customer Data Analytics

Airbus Helicopters’ data analytics offering enables customers to identify areas of possible improvement using their information in areas such as logistics and maintenance actions mapped against global fleet-wide data.

Customer Data Analytics

Analytics and Key Performance Indicators (KPIs) provide the operators with meaningful statistics to compare their operations, maintenance and events to Airbus Helicopters rotorcraft in operation worldwide.

Customers can then monitor and visualize their performance through a personalized data dashboard, access automated KPIs to control operations, conduct business simulations, and prepare smarter forecasts and plans.

 

HCare Flight

HCare Flight delivers an easier and safer way to manage flight preparation, from performance computation iPad apps up to a fully integrated Electronic Flight Bag (EFB).

Weight & Balance

The Airbus Helicopters Weight & Balance application allows customers to ensure that safe operational limits are respected by computing the weight and balance, taking into account the specific mission profile, payload and optional equipment. It is currently available for the H175. It will be coming soon for additional Airbus Helicopters aircraft.

 
Performance

The Airbus Helicopters Performance application computes all aspects of Flight Manual performance figures in one, single mobile application. The application is currently available for the H175 and will soon be extended to all other Airbus Helicopters aircraft.

 
Helitab

Helitab is an all-in-one Electronic Flight Bag built into a Panasonic Toughpad tablet and is ready for the most demanding missions and environments. It integrates performance calculations with additional flight planning solutions, including map displays, weather, airport information and NOTAM (notice to airmen) details. Helitab also offers a direct and seamless connection to Airbus Helicopters flight management systems.

 

System Software Services

New-generation helicopters increasingly rely on software, such as those embedded in the new Helionix® digital avionics suite designed by Airbus Helicopters and launched on the H175 and H145.

Airbus Helicopters’ system and software service comprises:

  • Software technical support: Establishing technical means and resources to support state-of-the-art software-rich helicopters.

    Software content support: Periodic development of new Helionix® software versions (known as “maintenance releases”) derived from the latest production standards and upgrades of actual versions.

     
  • Software distribution and loading: Worldwide delivery and self-loading of software maintenance releases to customers through various channels, depending on customer requirements.

  • System and software configuration management: Management of software versions for all configurable equipment.

  • Dedicated help desk: Available to support the in-service fleet.

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