All technical requests can be placed online via the eRequests tool on Keycopter and tracked online via the Technical Request Management tool.
Airbus Helicopters has a team of more than 150 skilled and qualified technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.
Reach out to one of our Technical Experts, located around the globe in one of our four technical support hubs.
Our teams of Technical Experts are specialized in each Airbus Helicopters product and platform. In case your Technical Representative is not available or unknown, our Technical Experts are available to assist you in any technical need and query.
Airbus Helicopters provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft.
The primary publications provided are airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalog).These publications cover standard and customized helicopter installations as well as optional equipment.
Technical publications are provided in several formats: paper, PDF, and interactive electronic technical publications – which includes advanced functions such as hyperlinks, search engines and the possibility to customize documentation.
All of Airbus Helicopters’ technical publications are available on Keycopter via eTechpub and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ technical documentation always is up to date, downloadable and accessible – with 3D illustrations included for some complex tasks. O.R.I.O.N. is accessible from any browser and on tablets through eTechPub Mobile services.
Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.
All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).
The T.I.P.I. app also is available for download on iTunes and Google Play.
Register for this service by clicking the link below, then "inscription."
The HPilot Club is a community of licensed aviation professionals such as technicians and pilots. Members are able to address technical data and documentation issues via the new Tech Data forum. This platform is a valuable resource for technicians and pilots where they can share information, tips and address any issues encountered with technical documentation directly with Airbus teams. Visit the HPilot Club website for more information and to register for membership.
Airbus Helicopters’ Continuing Airworthiness Management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.
The new Airbus Helicopters comprehensive range of Health and Usage Monitoring Systems (HUMS) services is comprised of three packages capable of supporting any mission profile or organization type.
Customers requiring immediate technical assistance can reach a technical expert by calling the Airbus Helicopters Customer Service Centers, available 24/7, or by using Keycopter eRequests.
Keycopter eRequests is an interactive, online communication tool for customers requiring immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be placed and then tracked online via this tool.
* Free phone call for the following countries:
Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand, Norway, People’s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom
Free phone call for the United States at +1 800-267-8371